Smile Dental Group: 40% Improvement in Collections
How a multi-location dental practice transformed their revenue cycle by optimizing insurance coordination and patient payment processes.
Practice Overview
The Challenge
Smile Dental Group was struggling with dental billing complexities across multiple locations:
- Poor insurance coordination: Only 76% insurance collection rate due to coverage confusion
- Patient payment issues: 68% patient collection rate was well below industry standards
- Predetermination delays: Major treatment cases were delayed by insurance approvals
- CDT coding inconsistencies: Different locations used varying billing approaches
Baseline Performance
Our Solution
Week 1-2: Multi-Location Assessment
We analyzed billing patterns across all 4 locations and identified significant variations in insurance verification procedures and patient payment collection methods.
Week 3-4: Standardization Implementation
Implemented consistent CDT coding protocols, standardized insurance verification procedures, and established unified patient financial counseling processes across all locations.
Week 5-8: Payment Optimization
Enhanced predetermination workflows for major cases, implemented payment plan options, and established systematic follow-up procedures for outstanding patient balances.
Week 9-12: Performance Monitoring
Created location-specific reporting dashboards and implemented quality assurance processes to maintain consistency across all practice locations.
Results After 90 Days
Key Achievements:
- • $95,000 additional monthly revenue from improved collections
- • 91.2% insurance collection rate (up from 76.4%)
- • 89.7% patient collection rate (up from 68.3%)
- • 56% reduction in claim denials
- • 37% faster payment cycles across all locations
Location Performance Improvements
Insurance Collections
Patient Payments
"The transformation has been incredible. Each location now operates with the same high standards, and our patients appreciate the clear communication about their financial responsibility. The improved cash flow has allowed us to invest in new equipment and expand our services."— Dr. James Thompson, Owner, Smile Dental Group
Ready to Optimize Your Dental Practice Collections?
Get a comprehensive dental billing assessment and discover how to improve both insurance and patient collections at your practice.